Effective Date: 28/02/2026
This Refund & Returns Policy applies to all purchases made through https://brandlett.com/.
Brandlett (“we”, “our”, “us”) operates as a legitimate US-UK business and complies with:
- Consumer Rights Act 2015
- Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
Your statutory rights remain unaffected.
1. 14-Day Right to Cancel (UK Law)
Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods, without providing a reason.
To exercise this right, contact us within 14 days of delivery:
📧 support@brandlett.com
📞 +1 682 342 4503, +44 7446 427395
After notifying us, you must return the goods within an additional 14 days.
Return Conditions:
- Items must be unused
- Items must be in original packaging
- Items must be in resalable condition
2. Our 15-Day Return Policy
In addition to your legal rights, we offer a 15-day return window from the date of delivery for lawn mowers and outdoor equipment.
To qualify:
- Product must be unused and not operated
- Must include original packaging, manuals, and accessories
- Must be in resalable condition
- Proof of purchase is required
We reserve the right to refuse returns that do not meet these conditions.
3. Important Product-Specific Conditions (Lawn Mowers)
Due to the nature of lawn mowers and outdoor power equipment:
- Items that have been used, fueled, or assembled may not be eligible for return
- Products showing signs of wear, grass cutting, oil, or fuel use will be refused
- For safety and hygiene reasons, used equipment cannot be resold
Please inspect your item before use to ensure it meets your expectations.
4. Return Process
To initiate a return:
- Email: support@brandlett.com
- Provide your order number
- State the reason for return
- Wait for return authorization and instructions
Returns must be sent to:
Brandlett
Office 3408, Trailwood Ct
Granbury, TX 76049
United States
Office 7557, 321-323 High Rd
Romford, RM6 6AX
United Kingdom
Customers are responsible for return shipping costs unless the item is faulty or incorrect.
5. Refund Processing
Once your return is received and inspected:
- Refunds are processed within 1–3 working days
- Refunds are issued to the original payment method
We support refunds for:
- Debit Card
- Credit Card
- PayPal
Processing time may vary depending on your bank or payment provider.
6. Faulty, Damaged, or Incorrect Items
Under the Consumer Rights Act 2015, products must be:
- As described
- Of satisfactory quality
- Fit for purpose
If your item arrives damaged, defective, or incorrect:
- Contact us within 48 hours of delivery
- Provide photos or videos as evidence
We will offer:
- Replacement
- Repair
- Full refund (if applicable)
We will also cover reasonable return shipping costs in such cases.
7. Shipping Policy
- FREE shipping is available within the United States and United Kingdom
- Orders are delivered via trusted courier partners (e.g., DPD and similar services)
8. Non-Returnable Cases
We may refuse returns if:
- The item has been used or operated
- The item is damaged due to misuse or improper handling
- The return request is made outside the allowed timeframe
This does not affect your statutory rights.
9. Late or Missing Refunds
If you have not received your refund:
- Check your bank account
- Contact your card provider
- Check with PayPal (if used)
- Contact your bank
If the issue continues, contact us at support@brandlett.com
10. Contact Information
Brandlett
Office 3408, Trailwood Ct
Granbury, TX 76049
United States
Office 7557, 321-323 High Rd
Romford, RM6 6AX
United Kingdom
📧 support@brandlett.com
📞 +1 682 342 4503, +44 7446 427395
🌐 https://brandlett.com/