Effective Date: 28/02/2026
This Shipping Policy applies to all orders placed through https://brandlett.com/.
Brandlett (“we”, “our”, “us”) operates as a legitimate US-UK business and complies with applicable United States and United Kingdom consumer protection laws.
1. Company Information
Brandlett
Office 3408, Trailwood Ct
Granbury, TX 76049
United States
Office 7557, 321-323 High Rd
Romford, RM6 6AX
United Kingdom
Email: support@brandlett.com
Phone: +1 682 342 4503, +44 7446 427395
2. Free Shipping (US & UK)
We offer FREE SHIPPING on all orders within:
- United States
- United Kingdom
There are no additional delivery charges for customers in these regions.
3. Order Processing Time
All orders are processed within:
1–3 working days
Orders are processed Monday to Friday, excluding weekends and public holidays.
Orders placed after business hours will be processed on the next working day.
4. Delivery Time
Estimated delivery time:
5–8 working days
Please note that delivery times are estimates and may vary due to:
- Courier delays
- Weather conditions
- Public holidays
- High order volume
- Unforeseen logistical issues
5. Shipping Carriers
We use trusted and reliable courier services depending on location.
Our primary logistics partner is:
DPD
In some cases, we may use alternative trusted courier providers to ensure timely delivery.
6. Order Tracking
Once your order is dispatched, tracking details (if available) will be sent to your email.
If you do not receive tracking information within a reasonable time, please contact us at:
7. Secure Checkout
Our website uses secure checkout powered by:
- WooCommerce
We accept:
- Debit Card
- Credit Card
- PayPal
All payments are processed through encrypted and secure payment gateways.
8. Incorrect Shipping Information
Customers are responsible for entering correct shipping details at checkout.
We are not responsible for:
- Delays caused by incorrect addresses
- Lost parcels due to incorrect address details
- Failed delivery due to incomplete information
If an order is returned due to incorrect details, additional shipping charges may apply.
9. Lost, Delayed, or Damaged Orders
If your order is:
- Lost in transit
- Significantly delayed
- Arrives damaged
Please contact us within 48 hours of delivery or expected delivery date.
We will investigate with the courier and provide a resolution in line with applicable consumer protection laws, including:
- Replacement
- Refund
- Reshipment (where applicable)
10. Risk & Ownership
- Risk of loss transfers to the customer upon successful delivery to the provided address
- Ownership of goods remains with Brandlett until full payment is received
11. Legal Compliance
We operate in compliance with:
- Consumer Rights Act 2015
- Consumer Contracts Regulations 2013
- Electronic Commerce Regulations 2002
Your statutory rights are not affected by this policy.
12. Contact Us
Brandlett
Office 3408, Trailwood Ct
Granbury, TX 76049
United States
Office 7557, 321-323 High Rd
Romford, RM6 6AX
United Kingdom
📧 support@brandlett.com
📞 +1 682 342 4503, +44 7446 427395
🌐 https://brandlett.com/