Brandlett
Effective Date: 28/02/2026

This Refund & Returns Policy applies to all purchases made through https://brandlett.com/.

Brandlett (“we”, “our”, “us”) operates as a legitimate UK business and complies with:

  • Consumer Rights Act 2015
  • Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013

Your statutory rights are not affected by this policy.

1. 14-Day Right to Cancel (UK Law)

Under the Consumer Contracts Regulations 2013, you have the legal right to cancel your order within 14 days of receiving your goods, without giving a reason.

To exercise this right, you must notify us within 14 days of delivery by contacting:

📧 support@brandlett.com
📞 +44 7446 427395

After notifying us, you have an additional 14 days to return the goods.

Items must be unused and in original condition.

2. Our 15-Day Return Policy

In addition to your legal rights, we offer a 15-day return window from the date of delivery.

To be eligible for a return:

  • The item must be unused
  • The item must be in original packaging
  • The item must be in resalable condition
  • Proof of purchase is required

We reserve the right to refuse returns that do not meet these conditions.

3. Return Process

To initiate a return:

  1. Email us at support@brandlett.com
  2. Provide your order number
  3. State the reason for return
  4. Wait for return approval instructions

Returns must be sent to:

Brandlett
Office 134, 321-323 High Rd
Essex England RM6 6AX
United Kingdom

Customers may be responsible for return shipping costs unless the item is faulty.

4. Refund Processing Time

Once your return is received and inspected:

  • Refunds are processed within 1–3 working days
  • Refunds are issued to the original payment method

We accept and refund payments made via:

  • Debit Card
  • Credit Card
  • PayPal

Depending on your bank or payment provider, it may take additional time for funds to appear in your account.

5. Faulty or Damaged Items

Under the Consumer Rights Act 2015, goods must be:

  • As described
  • Of satisfactory quality
  • Fit for purpose

If your item arrives damaged or defective:

  • Contact us within 48 hours of delivery
  • Provide photos if possible

We may offer:

  • Replacement
  • Repair
  • Full refund

If the item is confirmed faulty, we will cover reasonable return shipping costs.

6. Free Shipping & Returns

We offer free shipping within the United Kingdom.

Return shipping costs are the customer’s responsibility unless:

  • The item is faulty
  • The wrong item was sent

7. Non-Returnable Situations

We may refuse refunds for:

  • Used items
  • Items damaged due to misuse
  • Returns requested outside the return window

This does not affect your legal rights.

8. Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account
  2. Contact your card provider
  3. Contact PayPal if applicable
  4. Contact your bank

If the issue persists, email us at support@brandlett.com.

9. Contact Information

Brandlett
Office 134, 321-323 High Rd
Essex England RM6 6AX
United Kingdom

📧 support@brandlett.com
📞 +44 7446 427395
🌐 https://brandlett.com/