Brandlett
Effective Date: 28/02/2026
This Shipping Policy applies to all orders placed through https://brandlett.com/.
Brandlett (“we”, “our”, “us”) operates as a legitimate UK business and complies with applicable United Kingdom consumer protection laws.
1. Company Information
Brandlett
Office 134, 321-323 High Rd
Essex England RM6 6AX
United Kingdom
Email: support@brandlett.com
Phone: +44 7446 427395
2. Free Shipping (United Kingdom)
We are pleased to offer:
✅ FREE SHIPPING on all orders within the United Kingdom
There are no additional delivery charges for UK customers.
3. Order Processing Time
All orders are processed within:
1–3 working days
Orders are processed Monday to Friday, excluding public holidays.
Orders placed after business hours or on weekends will be processed on the next working day.
4. Delivery Time
Estimated delivery time within the UK:
5–8 working days
Delivery times are estimates only and may vary due to:
- Courier delays
- Public holidays
- Severe weather
- High demand periods
- Circumstances beyond our control
5. Shipping Carriers
We use reliable courier services based on delivery location.
Our primary shipping partner is:
DPD
However, we may use alternative trusted courier services when necessary to ensure timely delivery.
6. Order Tracking
Where available, tracking information will be sent to the email address provided at checkout once your order has been dispatched.
If you do not receive tracking details, please contact us at support@brandlett.com.
7. WooCommerce Secure Checkout
Our website operates using secure checkout technology powered by:
- WooCommerce
We accept secure payments via:
- Debit Card
- Credit Card
- PayPal
All payments are processed securely through encrypted payment gateways.
8. Incorrect Address
Customers are responsible for ensuring that shipping details are correct at checkout.
We are not responsible for:
- Delays caused by incorrect addresses
- Parcels delivered to incorrectly provided addresses
If a parcel is returned due to incorrect details, additional delivery charges may apply.
9. Lost, Delayed or Damaged Parcels
If your order is:
- Significantly delayed
- Lost
- Delivered damaged
Please contact us within 48 hours of delivery.
We will investigate with the courier and resolve the issue in accordance with the Consumer Rights Act 2015.
10. Risk and Ownership
Risk of loss passes to the customer once the goods are delivered to the specified address.
Ownership of goods remains with us until full payment has been received.
11. Legal Compliance
We operate in compliance with:
- Consumer Rights Act 2015
- Consumer Contracts Regulations 2013
- Electronic Commerce Regulations 2002
Your statutory rights remain unaffected.
12. Contact Us
Brandlett
Office 134, 321-323 High Rd
Essex England RM6 6AX
United Kingdom
Email: support@brandlett.com
Phone: +44 7446 427395
Website: https://brandlett.com/